RETURNS
We want you to be completely happy with your purchase. If you're not 100% satisfied, we're here to help. We offer a full refund as long as the products are returned to us in their original condition. Simply contact us within 3 days of receiving your order, and we will guide you through the return process.
DAMAGED ITEMS
At Mombe Ceramics, we do our best to pack our ceramics carefully but accidents can still happen during shipping. If your item arrives damaged, take a picture and email it to us at [email protected]. Once you return the item and we inspected it, we'll either refund you or create a similar piece just for you. We want you to be happy with your purchase and will handle any issues promptly.
FOOD SAFETY
In general, our products are:
Food safe | Dishwasher safe | Microwave safe | Not recommended for oven use.
We will notify you in case of an exception.
SOLD OUT
Although our ceramic creations are one of a kind, we can try to replicate them. Contact us via the contact form on the website, via Instagram or send an email to [email protected] and we’ll see what we can do.
REQUESTS
Do you have a ceramic request? We would be delighted to create something for you! Feel free to send us a message with the request. Keep in mind that the production time can take between 2 - 5 weeks.
PERSONALISED DOGGY BOWL
Would you like to buy one of our cute doggy bowls and personalise it with the name of your pup? Let’s do it! You can write the name in the comment when you’re finalising your purchase.
Please be aware that it will take us about 3 weeks to create a personalised puppy bowl. We will let you know when the bowl is being shipped.