At Mombe Ceramics, we want you to be completely happy with your purchase. If you're not 100% satisfied, we're here to help. To start a return, you can contact us via the contact form on the website or via [email protected]. Please, provide us with your reason for return and we will let you know how to safely return the item(s) to us. Items sent back to us without first requesting a return will not be accepted.
Terms and Conditions:
- Return shipping costs are the responsibility of the customer and it's important to ensure that items are adequately wrapped in protective packaging. We cannot be held responsible for any damage, loss or theft that occurs during the return shipment.
- Items must be returned to us in the exact same condition they were received, resembling new and unused, to be eligible for a refund. Returns will not be accepted if items are damaged.
- Upon receiving and inspecting the returned item, we will notify you of the next steps via email. We aim to process all returns within 2 business days of receiving the returned order at our studio.
- Eligibility for returns is subject to the discretion of Mombe Ceramics.
- We offer a full refund as long as the products are returned to us in their original condition.